Meet Our Team
Case Management Staff
Jeffrey Neal, LSW
Director of Care Management
Jeffrey Neal, DM, LSW, grew up in Vermilion, Ohio, lived in a number of states to return to Lorain County.. He completed two undergraduate degrees at Evangel College. He obtained a Masters of Arts in Pastoral Psychology and Counseling from Ashland Theological Seminary and a Masters of Social Science Administration (Social Work) from the Mandel School of Applied Social Sciences at Case Western Reserve University. His capstone degree is a Doctorate in Management from Colorado Technical University.
He is a seasoned professional with clinical, administrative and management experience in health care and social services including mental health and public health. He has worked in the private and public sectors including for-profit, not-for-profit and government organizations. His experience is primarily concentrated in Clinical Therapy and Case Management services
His work at Charak Center includes providing mental health and addictions recovery treatment both in groups and individually. He also assists in administration. He enjoys seeing people grow and move forward, addressing life’s challenges to enjoy health and wellness.
Lead Case Manager
Nicol Susel, CDCA
Lead Case Manager
Therapy Specialist, Case Manager
Analia Colon, CDCA
Therapeutic Specialist, Case Manager, CDCA
Analia has her associates of Arts degree and has her CDCA. She works as a case manager but also does assessments and AOD therapy. Analia works out of the Elyria office.
Nichole worked as the front desk assistant in Elyria for a year before becoming a case manager.
Lishawn started at Charak in 2011. She has worked with PHP and IOP clients, and helps coordinate transportation for patients in groups and with appointments.
Scott is originally from northern Michigan, moving to Cleveland in 1995 to attend Case Western Reserve University. For over ten years he managed an eviction prevention program at the Cleveland Tenants Organizations, and has also worked as a direct care provider for young adults on the autism spectrum.
Erik is a 2003 graduate of Kent State University. He has been in the medical field of case management and counseling for the last 9 years. Currently, he is a case manager at Charak Center. In his free time, Erik enjoys spending time with his family and gardening.
Ebony Culton, CDCA
Cody Nolan, CDCA, TBS
Cody is a graduate of Akron University with a major in psychology. Being a lifelong citizen of the City of Akron, he has a deep passion for helping members of the local community. With an ever-persistent belief in the ability of people to make changes to benefit their personal lives, Cody’s purpose lies in the service of others to help them find their own sense of security and peace of mind.
Hannah was born and raised in Akron, Ohio. She graduated from Ashland University in December of 2017 with a Bachelor of Arts Degree in Journalism and a minor in Public Relations. She comes from a family of five, and has a fraternal twin named Megan and a younger brother named Nate. In her spare time she enjoys hiking, creating art, traveling to new cities, cooking and spending time with friends. Throughout her time in the journalism industry, childcare and assisted living, she loved working with others and making a difference, and is very excited to be a part of the Charak Center team.
Karlie has a bachelor’s degree in Social Work from the University of Akron. She previously worked in childcare before her employment at Charak Center. Karlie enjoys cheering on all Cleveland sports and spending time with her family and friends. She has always wanted to make a difference in people’s lives.