Frequently Asked Questions


General Questions

Where are you located?

Who do I call to make my first appointment?

When are you open for appointments?

What information do I need to set up my first appointment?

What will happen during my first appointment?

What do I need to bring to my appointment?

What if I cannot make it to my appointment in time?

Can I bring my child to my appointment?

What if I cannot get to my appointment on my own?

What happens if I forgot my appointment?

If I am located out of state, can I be seen at your practice?

What is telemedicine or telepsychiatry?

What is the difference between a psychiatrist, therapist, counselor, and case manager?

What is the process for telemedicine appointments?

Can I reach the doctor after hours?


Child and Adolescent Psychiatry

What services do you offer for children or adolescents?

My teens personality seems to have changed overnight, and I’m getting worried. What should I do?

My teen doesn’t seem to be eating and has lost weight? Should I be worried about an eating disorder?



What is the intensive outpatient program (IOP)?

What is the partial hospitalization program (PHP)?

Is transportation provided for PHP?

What insurance plans are approved for PHP?


Addiction Treatment Program

What do you offer to assist individuals

struggling with addiction?

What happens if I fail my drug test?

What is the CCHW Serenity program and who does it help?


Billing & Insurance

How can I pay my bill?

Who do I call about questions concerning my bill?

Can I pay my bill over the phone?

Can I pay my bill online?

What types of insurance do you accept?

Can I be seen at your practice if I do not have health insurance?


Clinical Trials

What are clinical trials?

How can I participate in a clinical trial?

Will I be compensated for participation in a clinical trial?

What happens after the clinical trial is complete?


CCHW Pharmacy

Can anyone fill prescriptions through

the CCHW Pharmacy?

Can I have all of my prescriptions filled through the CCHW pharmacy?

Can I have my prescriptions delivered to my home?

What does the CCHW Pharmacy provide other than prescriptions?

What is medication therapy management (MTM)?


Spravato Treatment

What is Spravato Nasal Spray?

How does Spravato Work?

What does Spravato treat?

Is Spravato covered by Insurance?

What are the side effects of Spravato?


Suboxone / Vivitrol Treatment for Opioid Addiction

What is Suboxone Used for?

Is Suboxone the same as Methadone?

How does Suboxone Work?

Can overdose occur with Suboxone?

What is Vivitrol?

How does Vivitrol work?


Transcranial Magnetic Stimulation (TMS)

What does TMS treat?

What is TMS therapy?

What is a typical TMS session like?

How long does TMS take to start working?

Who administers TMS?

What are the side effects of TMS?

How long is a TMS procedure?

Who cannot get TMS therapy.

Can I receive TMS if my insurance plan does not cover it?


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